The most common reason for a deposit failing is that the connection is lost before the process is completed. Simply try again and there is a good chance it will go through. If not, the first check to make is to clear your cache, for details on how to do this click here.
If you have cleared your cache and can still not successfully deposit, we recommend you check the following;
- An unexpected payment may have come out of your account. Check your balance and if you have sufficient funds please try again.
- Have you entered your 3 digit CVV number in correctly?
- Some banks block your card from being used as a security measure. Please contact your bank to notify them that you are happy to use your card online with Castle Jackpot.
- If you have already used your card in quick succession on your account, our systems will temporarily stop transactions going through. Hold off attempting to deposit for 15 minutes before trying again.
As a responsible gambling operator and in order to best protect you, we may from time to time limit the amount you can deposit, to avoid you spending or losing more than you can afford. In order to best protect you, we may need to perform some additional checks before you can deposit again in this instance. We’d need you to provide some additional information, including either your most recent bank statement or payslip. You can upload your documents via our document uploader.
Still need help? Please click on the live chat button below to speak to one our our skilled Customer Service Agents.