If you mistype your password on 5 or more occasions your account will become locked and the site will then give you the option to reset your password and unlock your account.
Resetting your password via the 'forgotten password?' link on the home page will also unlock your account.
You can click the Forgotten Password link on the homepage and enter your username and we will send an email containing a password reset link to the email address registered on your account.
Simply follow the instructions in the email and your account will be unlocked and a new password set, allowing you to log in and play as normal.
If you don’t receive an email, please check your spam or junk folder as well as your bin as it may have ended up in there.
If you no longer have access to the email address registered on your account or you still need help, please click on the live chat link below to speak to one our our skilled Customer Service Agents who will help you to get back online quickly.